Troubleshooting¶

This section provides solutions to the known problems a user could encounter while using the KivyInstaller.

Known problems¶

Can’t download Python .msi - probably missing bitsadmin, run cmd and bitsadmin. If available and still not downloading, report an issue.
Python installation doesn’t work - report an issue with msi.log from your folder.
w9xpopen.exe error - Python .msi installer is broken. Delete it, KivyInstaller will download a fresh one.
Whatever “Internet security” error for nul and extrapath displayed in the details is not an error. The statement only makes an empty file for an extra path, ignore it.
msvcr100.dll is missing. You need to download it.
Python 3.5+ installation fails on stock: Windows Vista, Windows 7, probably even on Windows 8. On Windows 7 you’ll need at least Service Pack 1 with its updates. Similar updates related stuff applies for Vista and 8.
Bitsadmin didn’t finish the downloading correctly and threw some error in HEX such as Unable to complete job - 0x80200002. See BITS Return Values.

If you experience any problems, report an issue in the github repo.